Amazon Holidays
Guarantee

Our Amazon Holiday Guarantee

From the time you book your holiday with Amazon-Holidays.com you can relax and look forward to the unique experience of a holiday in the Amazon Rainforest.

Your accommodation and excursions are backed by our guarantee of quality and service. Your payments are secured through our strict work practice guarantees.

Guarantee of Quality and Service

Amazon-Holidays.com will provide facilities and services as described in our catalogue or itineraries published at www.amazon-holidays.com. Where events or circumstances require change from this itinerary, we guarantee the alternative facilities and services will be at least to the same standard as those in the brochure or itinerary.

In the unlikely event that any client finds that the facility or service is not satisfactory in any way, or the replacement service or facility is not of equal quality or standard, then the client should make the tour leader aware of this immediately.

The tour leader will communicate directly with the hotel or travel provider or make best efforts to resolve the situation or otherwise accommodate the requirements of the client This will be done quickly and efficiently in order to minimise the disruption of the enjoyment of the holiday by the client.

Guarantee of Security of Payments

We guarantee your payments will be secure at all times with Amazon-Holidays.com. All tours are accounted for completely separately. All deposits are held in our client account at our main Paypal account.

Uniquely, due to our practice of separate accounting for each tour, we are able to offer further assurance with our guarantee that all funds will be held in the client account until the date of commencement of the holiday when a further sum will be transferred from the client account for payments in connection with the holiday. We guarantee that no administration or costs will be funded from the client account until after the final day of the tour.

Complaints Procedure

In the unlikely event that the client is not entirely satisfied with the solution offered by the tour leader then he/she should immediately inform the tour leader and the tour leader will communicate this to our head office. The client can also communicate with head office by Email, telephone or fax (Contact numbers) directly.

We guarantee to respond within 12 hours (same working day) of receiving your communication. Our response will make every effort to resolve the situation to the satisfaction of the client and will also include a reference code to acknowledge receipt of the notice of the problem from the client. Should the problem not be completely resolved and the client wishes to take up the complaint at a later date we will guarantee to respond within seven days to any complaint received providing the reference code for the original communication is quoted.